http://tec.myfortinet.com/03_extensions_and_user_privileges/b_configuring_softphones/index.html The FortiFone clients must be powered on before you can access them. Within the training lab environment, right-click the Client 1 icon, select Power, and then choose Power On. Wait approximately one minute for the FortiFone client to finish starting before continuing. Within the training lab environment, right-click the Client 1 icon, select Access, and then choose Display (VNC). Hugo en-US