http://tec.myfortinet.com/05_call_flows/b_automated_attendant/index.html On the FortiVoice web administration page, select Call Feature and Auto Attendant on the left-hand menu. Select the Auto Attendant tab to manage automated attendants. Select the auto_attendant_default automated attendant and click the Edit button to edit the automated attendant. Click the New button in the Dial Pad Key Action section to add a new action item for this automated attendant. Hugo en-US