http://tec.myfortinet.com/05_call_flows/c_virtual_number/index.html An automated attendant does not have its own extension number. To allow internal extensions to dial it directly, create a virtual number and route that number to the automated attendant. On the FortiVoice web administration page, select Extension and Virtual Number on the left-hand menu. Select the Virtual Number tab to manage virtual numbers. Click the New button to create a new virtual number. Hugo en-US