http://tec.myfortinet.com/05_call_flows/index.html Overview FortiVoice provides several features for controlling how incoming calls are routed to users and services. A ring group distributes incoming calls among a group of extensions. Depending on the configured strategy, the extensions can ring simultaneously or in a defined sequence. An automated attendant answers incoming calls and presents callers with a menu of options that can route calls to extensions, ring groups, or other destinations. A virtual number provides an internal dialable number that can route calls to another FortiVoice destination without requiring a dedicated extension or physical device. Hugo en-US http://tec.myfortinet.com/05_call_flows/a_ring_group/index.html Mon, 01 Jan 0001 00:00:00 +0000 http://tec.myfortinet.com/05_call_flows/a_ring_group/index.html On the FortiVoice web administration page, select Extension and Group on the left-hand menu. Select the Ring Group tab to manage ring groups. Click the New button to create a new ring group. Complete the following fields to create the new ring group: Name: RingGroup1 Number: 1010 Display name: Ring Group 1 Ring mode: select All Members: select Extension 1001 and Extension 1002 Click the Create button at the bottom of the page to create the new ring group. http://tec.myfortinet.com/05_call_flows/b_automated_attendant/index.html Mon, 01 Jan 0001 00:00:00 +0000 http://tec.myfortinet.com/05_call_flows/b_automated_attendant/index.html On the FortiVoice web administration page, select Call Feature and Auto Attendant on the left-hand menu. Select the Auto Attendant tab to manage automated attendants. Select the auto_attendant_default automated attendant and click the Edit button to edit the automated attendant. Click the New button in the Dial Pad Key Action section to add a new action item for this automated attendant. http://tec.myfortinet.com/05_call_flows/c_virtual_number/index.html Mon, 01 Jan 0001 00:00:00 +0000 http://tec.myfortinet.com/05_call_flows/c_virtual_number/index.html An automated attendant does not have its own extension number. To allow internal extensions to dial it directly, create a virtual number and route that number to the automated attendant. On the FortiVoice web administration page, select Extension and Virtual Number on the left-hand menu. Select the Virtual Number tab to manage virtual numbers. Click the New button to create a new virtual number.