http://tec.myfortinet.com/09_e911/a_create_an_emergency_message_group/index.html On the FortiVoice web administration page, select Extension and Group on the left-hand menu. Select the Message Group tab to manage message groups. Click the New button to create a new message group. Complete the following fields to create the new message group: Name: 911 Number: 1911 Display name: 911 Message type: select Text Click the Text… link to manage the message group text. Hugo en-US