http://tec.myfortinet.com/09_e911/index.html Overview FortiVoice emergency calling features can provide additional notifications and monitoring when a 911 call is placed. Emergency zones can be used to associate extensions with specific locations and define the actions that occur when an emergency call is made. FortiVoice can notify designated personnel, send email notifications, broadcast emergency messages, and allow authorized personnel to monitor emergency calls. In this section, you will configure an emergency message group and an emergency zone, review emergency call recording options, and place a simulated 911 test call. Hugo en-US http://tec.myfortinet.com/09_e911/a_create_an_emergency_message_group/index.html Mon, 01 Jan 0001 00:00:00 +0000 http://tec.myfortinet.com/09_e911/a_create_an_emergency_message_group/index.html On the FortiVoice web administration page, select Extension and Group on the left-hand menu. Select the Message Group tab to manage message groups. Click the New button to create a new message group. Complete the following fields to create the new message group: Name: 911 Number: 1911 Display name: 911 Message type: select Text Click the Text… link to manage the message group text. http://tec.myfortinet.com/09_e911/b_create_an_emergency_zone/index.html Mon, 01 Jan 0001 00:00:00 +0000 http://tec.myfortinet.com/09_e911/b_create_an_emergency_zone/index.html On the FortiVoice web administration page, select Phone System and Profile on the left-hand menu. Select the Emergency Zone tab to manage emergency zone profiles. Click the New button to create a new emergency zone profile. Complete the following fields to create the new emergency zone profile: Name: Zone1 Emergency contact emails: YOUR EMAIL ADDRESS Emergency barge number: 1001 Emergency message group number: select 1911 Contact name: Security Contact email: security@swatlab.net Contact phone: 17862001234 Address: 12 SW 3rd St City: Miami State / Province: Florida Click the Create button at the bottom of the page to create the new emergency zone profile. http://tec.myfortinet.com/09_e911/c_manage_911_call_recordings/index.html Mon, 01 Jan 0001 00:00:00 +0000 http://tec.myfortinet.com/09_e911/c_manage_911_call_recordings/index.html On the FortiVoice web administration page, select Call Features and Call Recording on the left-hand menu. Select the Policy tab to manage system call recording policies. Click the New button to create a new system call recording policy. Complete the following fields to create the new system call recording policy: Name: 911 Type: select By Phone Number Dialed number pattern: 911 Record ratio: 100 Click the Create button at the bottom of the page to create the new system call recording policy. http://tec.myfortinet.com/09_e911/d_make_a_911_test_call/index.html Mon, 01 Jan 0001 00:00:00 +0000 http://tec.myfortinet.com/09_e911/d_make_a_911_test_call/index.html In this simulated E911 exercise, dialing 911 from extension 1000 routes the call to extension 1002, which was configured earlier to act as the simulated Public Safety Answering Point (PSAP). After the PSAP answers, extension 1001 should join the call through emergency barge-in and receive the configured text notification. FortiVoice also sends an email to the emergency contact address configured in the emergency zone. Using Client 1, dial 911. Verify that extension 1002 on Client 3 rings, and then answer the call.