http://tec.myfortinet.com/index.html Welcome to the FortiVoice Fast Track hands-on training. This training provides practical experience deploying, configuring, and operating FortiVoice in a simulated enterprise environment. Throughout the labs, you will configure a FortiVoice system and progressively add the services required to build a functional voice solution. The training begins with access to the virtual lab environment and the initial FortiVoice network configuration. You will then configure extensions and softphone clients before connecting the system to a simulated PSTN using SIP trunks. Hugo en-US http://tec.myfortinet.com/01_using_the_lab_environment/index.html Mon, 01 Jan 0001 00:00:00 +0000 http://tec.myfortinet.com/01_using_the_lab_environment/index.html Overview A dedicated virtual training environment is provided for this course. Each student is assigned a unique lab number (N) and a dedicated environment that can be accessed through a web browser. The environment includes a virtual FortiVoice system and three FortiFone clients, as well as shared infrastructure services such as DNS, RADIUS, NTP, and a SIP-based PSTN simulator. FortiFone clients are accessed directly from within the virtualized training environment. http://tec.myfortinet.com/02_deploying_fortivoice/index.html Mon, 01 Jan 0001 00:00:00 +0000 http://tec.myfortinet.com/02_deploying_fortivoice/index.html Overview Before configuring extensions and telephony services, FortiVoice must be connected to the IP network and configured with the appropriate network settings. In this section, you will configure the FortiVoice IP address and default route to provide connectivity to the lab network. You will also configure DNS for name resolution and NTP to synchronize the system time. Finally, you will configure administrative access. FortiVoice supports local administrator accounts as well as external authentication services such as RADIUS. http://tec.myfortinet.com/03_extensions_and_user_privileges/index.html Mon, 01 Jan 0001 00:00:00 +0000 http://tec.myfortinet.com/03_extensions_and_user_privileges/index.html Overview Extensions are internal numbers assigned to users or devices in FortiVoice. They allow users to make and receive calls and provide access to features such as voicemail, call forwarding, and the FortiVoice user portal. Each extension is associated with a user privilege profile. The profile determines which FortiVoice features and calling permissions are available to the user. Extensions can be associated with physical FortiFone devices or softphone clients running on desktop or mobile devices. http://tec.myfortinet.com/04_sip_trunks/index.html Mon, 01 Jan 0001 00:00:00 +0000 http://tec.myfortinet.com/04_sip_trunks/index.html Overview A SIP trunk connects FortiVoice to an external SIP service, allowing users to make and receive calls outside the FortiVoice system. Inbound and outbound call routing rules determine how calls are routed between internal extensions and the SIP trunk. Direct Inward Dialing (DID) numbers can also be mapped to extensions or other FortiVoice destinations, allowing external callers to reach them directly. FortiVoice systems can also be interconnected using Office Peer trunks. Office Peers provide additional capabilities for communication between FortiVoice systems, including the exchange of extension information. http://tec.myfortinet.com/05_call_flows/index.html Mon, 01 Jan 0001 00:00:00 +0000 http://tec.myfortinet.com/05_call_flows/index.html Overview FortiVoice provides several features for controlling how incoming calls are routed to users and services. A ring group distributes incoming calls among a group of extensions. Depending on the configured strategy, the extensions can ring simultaneously or in a defined sequence. An automated attendant answers incoming calls and presents callers with a menu of options that can route calls to extensions, ring groups, or other destinations. A virtual number provides an internal dialable number that can route calls to another FortiVoice destination without requiring a dedicated extension or physical device. http://tec.myfortinet.com/06_call_detail_records/index.html Mon, 01 Jan 0001 00:00:00 +0000 http://tec.myfortinet.com/06_call_detail_records/index.html Overview Call Detail Records (CDRs) provide information about calls processed by FortiVoice. CDRs include information such as the calling and called numbers, call direction, start time, duration, and call status. Administrators can use CDRs to review call activity and troubleshoot call-related issues. Objectives After completing this section, you will be able to: Access and review FortiVoice call detail records Time to Complete Estimated: 5 minutes http://tec.myfortinet.com/07_call_blocking/index.html Mon, 01 Jan 0001 00:00:00 +0000 http://tec.myfortinet.com/07_call_blocking/index.html Overview FortiVoice provides several mechanisms for blocking unwanted calls. Administrators can configure system-wide blocked numbers and block calls based on geographic area codes or number patterns. Individual users can also maintain personal blocked-number lists for their extensions. In this section, you will configure and test the different call-blocking options available in FortiVoice. Objectives After completing this section, you will be able to: Configure system blocked numbers Configure area-based blocked numbers Configure personal blocked numbers Time to Complete Estimated: 5 minutes http://tec.myfortinet.com/08_efax/index.html Mon, 01 Jan 0001 00:00:00 +0000 http://tec.myfortinet.com/08_efax/index.html Overview eFax in FortiVoice allows users to send and receive faxes electronically without requiring a dedicated physical fax machine. Incoming faxes can be delivered to designated users or email addresses and can be archived for later access. FortiVoice can also integrate with analog fax devices through supported analog gateways when required. In this section, you will create an eFax account and send a test fax. Objectives After completing this section, you will be able to: http://tec.myfortinet.com/09_e911/index.html Mon, 01 Jan 0001 00:00:00 +0000 http://tec.myfortinet.com/09_e911/index.html Overview FortiVoice emergency calling features can provide additional notifications and monitoring when a 911 call is placed. Emergency zones can be used to associate extensions with specific locations and define the actions that occur when an emergency call is made. FortiVoice can notify designated personnel, send email notifications, broadcast emergency messages, and allow authorized personnel to monitor emergency calls. In this section, you will configure an emergency message group and an emergency zone, review emergency call recording options, and place a simulated 911 test call.