Call Flows

Overview

FortiVoice provides several features for controlling how incoming calls are routed to users and services.

A ring group distributes incoming calls among a group of extensions. Depending on the configured strategy, the extensions can ring simultaneously or in a defined sequence.

An automated attendant answers incoming calls and presents callers with a menu of options that can route calls to extensions, ring groups, or other destinations.

A virtual number provides an internal dialable number that can route calls to another FortiVoice destination without requiring a dedicated extension or physical device.

In this section, you will configure these features and use them to build basic call flows.

Objectives

After completing this section, you will be able to:

• Configure ring groups
• Configure automated attendants
• Configure virtual numbers
• Test call routing through the configured call flows

Time to Complete

Estimated: 20 minutes